Free Lifetime Manufacture Warranty
At Fonder Diamond, we subject each of our products to rigorous standards of quality. Each piece is manufactured in our facilities using only the most premium materials and methods of craftsmanship. We carefully inspect each item to ensure that it meets our strict criterion before shipping it to you.
In the rare event that you find an imperfection or defect, we invite you to send it back to Fonder Diamond to be inspected by one of our master jewellers. If the defect is determined to have occurred during the manufacturing process, we'll replace or repair the item at no cost to you. If Fonder Diamond determines that the damage was due to normal wear-and-tear, is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available at cost or otherwise.
(Please note we do not replace damaged, lost or missing diamonds and gems from rings or settings.)
Fonder Diamond cannot guarantee the work of another jeweller.
Please note that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in colored gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item, and should not be considered a defect.
Maintenance, repair, sizing or other service performed by someone other than Fonder Diamond will void your Manufacturer Warranty.
Fine jewellery is not impervious to normal wear, activities or trauma. This is particularly true for rings
(engagement rings in Singapore and wedding rings)
since hands are regularly subjected to considerable abuse. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft.
Some examples of common jewellery issues that would not be considered manufacturing defects include
- Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
- Prongs and precious metals, in general, wear over time and may require building up or restoration work as normal wear.
- Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.
- Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.